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Learning Statements

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  1. Collaborate with senior management in formulating the corporate goals and objectives through strategic planning sessions in order to accommodate projected areas necessitating growth and improvement, such as space budgeting and barriers to service provision.

Synthesize staff performance via data gathered by means such as direct observation, regular supervision sessions, considering employees’ feedback and client surveys, in order to complete annual performance evaluations and formally recognize the staff strengths, areas that need improvement, their accomplishments and setting future performance goals. 

Report information on the types of service delivered, formulate the clientele statistics and measure various changes within the Family Support on a quarterly basis so as to meet accreditation standards, satisfy funding sources and measure budget resource so as to plan for the remaining fiscal year.

Create opportunity for staff to determine a working knowledge of SPEC policies and procedures through early orientation and regular supervision and in-service training, during regular weekly staff meetings, which acts as part of ongoing education and also ensures that the staff members are updated on all policies and procedures to meet optimal service delivery.

Consult with staff members on best practices such as staff members displaying a positive way when engaging a client, while at the same time, keeping the overall best interests of the SPEC association in mind in order to ensure SPEC, as a whole, benefits from these identified best practices.

  1. Assess staff’s requirements within Family Support Services by reviewing client hours per staff member to make decisions on whether staff caseload remains within agreed hours on a weekly and monthly basis.

Respond to immediate and long term circumstances by exceed client’s hours from threshold, introducing casual staff on their duties, establishing client wait lists for referrals whereby new clients are introducing only when caseloads has room for such and advocating for more fulltime staff to alleviate ongoing caseload overages.

Discuss various issues with staff as soon as they arise, for instance, when opinion or bias is reflected in staff contact notes, to provide clarity and understanding and encourage staff to learn and respond effectively to a client’s needs, ensuring their interactions are free from personal bias or opinions.

Ensure that the staffs are doing well by embracing a constructive work ethics, and celebrating achievements with clients in order to maintain a healthy working environment.

Every employee should value each staff members’ areas of strengths and delegate job orders accordingly. For example, if a staff enjoys working with youth and seems to build rapport easily with the youth, assigning the staff with youth clientele provides an opportunity for success.

Teach the staffs through in-services on various identified topics such as custody and access orders, where deeper understanding is needed to give staff the opportunity to learn and expand their knowledge base

Empower and support the staff by providing regular bi-weekly supervision, attending case conferences with staff, reviewing and revising staff documentation, and designing clear supervision guidelines and questions to provide feedback and suggestions, thereby, gathering inputs into daily practice and activities to evaluate strengths and opportunity for growth.

  1. Debrief the staffs enabling them to processing their feelings, doubts and questions on specific cases when confronted with a decision of the courts and appears to be in contradiction to what the staff believe is in the best interests of a child, to ensure that the staff feels supported in their work.

 Lead in the development of the local Gas City Foster Parent Association, to provide a mechanism for fostering parents to engage in discussion, advocacy and problem-solving with Children Services.

Organize and chair meetings, identifying the objectives to be covered, purpose, timeframe and the participants. This ensures that the outcomes of the committee are accomplished.  Compile the plans arising from discussions so that the committee can be effective in staying on task..

Collaboration with various agencies to identify shared goals, on which we can work together such as approaching the Alberta Foster Parent Association and propose establishment of a local association in order to nurture a liaison between the children’s services and families in the area.

Inspire the delivery of service that is more adjusted to the experience of foster families throughout the province by introducing the Foster Family Feedback tool to the Provincial Foster Parent Association.

Seek to understand the perception of each staff in order to stimulate and motivate them to work, not only more efficiently, but also effectively, for example staffs will respond well to a supervisor who recognizes their needs and meets then on their first encounter and then deals with those concerns needing discussions.

Encourage a healthy open communication between staff s and their supervisors. Also, create an environment where staff can come together and mediate forum for an opportunity to solve conflict and to empower staff to be solution focused when an opportunity for growth and clarity, understanding or concern arises.

Recognise that conflict resolution offers an opportunity to growth, thus, strengthening the bond between parties, and provides an opportunity to debate issues in a safe, respectful manner.

Take each staff as a whole person having needs outside their work place and thus, give them an opportunity to meet those needs (e.g. unit goes away on training, staff misses their child at home, giving them a day off when they return from training to spend time with their child) so as to encourage a happy devoted productive staff.

In partnership with the CEO, Area Manager and Foster Support Supervisor, discuss collaboration between Case Workers and Foster Parents by organizing a team building event with case workers and foster parents. Follow up the implementation of the ideas brought forward to ensure continued partnership.

Develop a positive relationship and connections with Children Services and Family Support Staff through regular meetings in order to collaborate and have a shared clientele and also ensure team building and understanding of one another’s role on the team’s goal performance.

As a supervisor, activate and empower the Family Support team since your responsibility is to empower the staff you lead by giving support, guidance, leadership and positively organize their team.

Co-chair the established of a committee to develop a conference. Foster an environment that values every member’s ideas and suggestions; certifying that all feel a part of the planning and goals. Each member should sense his value and self-esteem in decision making and encourage involvement in the direction of the committee; giving opportunity to branch off into sub-committee’s to create a successful participative environment. Meet with other community stakeholders and plan a conference by developing a budget. Line up the speakers, the venue and location and recruited volunteers needed to give other professionals in the Human Service a full professional development opportunity.

Deliver services by working as a collaborative team member where you work together  and shared goals such as delivery of medication, assessment of risks and response to crisis. That is, in a response to crisis situation, a member would lead the interventions and be ready to step in if the other becomes a part of the client’s delusion or the client perceives the other as a threat. To effectively deliver our services to the clientele, each team member has to be in tune with the other’s behaviour and communication.

  1. Apply an altruistic approach by treating all workmates as human beings and view the organisation as one whole unselfishly considering each other’s feelings and opinions, which leads to a more productive work environment, because the staff feel considered and valued. For example, if a staff calls in tired one morning, due to a restless sleep, allow them to rest and come in later much better and more productive.

Always employ the generalist practice approach when working with staff and the people you serve to inform practice that is dedicated on improving the social and physical environment since the human behaviour is directly connected to the social and physical environment a person resides in and is affected by. Provide an opportunity for improvement in a person served and staff’s behaviour arising from their social and physical environment.

Evaluate the merit, worth, and significance using criteria found against the best practice standards of what skills and resources that best fit a situation, and apply them.

Provide services and support for the client and staff. This creates the ability to be a change agent by supporting the person served through planned change, which is effective, planned intervention, decisive choice that gets the client from where they are to where they need to be, based on proven methods of success.

Understand the framework that applies to an individual interaction, like risk assessment, when working with a suicidal client compared to working with a client in need of advocacy and referral to community resources.

Apply the Meta theory of development to practice which focus on the attachment at their developmental stages, and how the damaged attachment affects other avenues of life, relationship and the capacity to become viable citizens of society. With this knowledge engaging a client is easier, when the client is engaged the chances of success increase. Implementing learned skills to interactions with children and adults gives vital skills to enhance a rapport and engage in a helping relationship with individuals.

  1. Invite feedback on challenges and successes to service delivery within Family Support from front line workers in order to relay staff input to the management team. This is done during strategic operational planning to ensure the changing needs and the clients’ demographics we serve are reflected in organizational direction.

Implement feedback and recommendation raised from the policy evaluation on how supervisors facilitate their work environment to improve service delivery to clients, e.g. issues regarding staff’s dressing code.

Provide some information on how court decisions and legislative changes affect practice and influence policy and procedures within the system of Family law and Child and Youth Family Enhancement Act as well as Children Services guiding policy and procedures The Children Services guiding policy and procedures assist others in understanding how to improve their own responses to systemic challenges they are faced with.

By first educating oneself on course material, identify target audience like instructing a parenting course (one course for parents of children under six years of age and another for parents of children over six years of age). Prepare power point presentation, handouts and worksheets. Organize location dates and time of course. Advertise course offered to public through other community agencies. Prepare lesson plans for every session, accept registrants. Finally, deliver the skills and knowledge of parenting to those expectant or parents of young children. This is in a bid to prevent child abuse by inspiring positive parenting techniques.

Support and give guidance to colleagues to advocate and intervene against work place bullying. Pursue grievance procedures, become a union steward, educate yourself on policy and procedures and write to Health Board of directors and to human resources regarding abuse. Encouraged all colleagues to report any abuse and observe ongoing subtle harassment and abuse in the workplace. This should be prevented by enacting changes on the system.

  1. Utilize evidence based practice means by applying proven methods of success such as Outcomes Based Service Delivery Model, arising from the National Child Welfare Outcomes Based Indicator Matrix. This creates more engagement and collaboration between Government and Agency staff working to achieve positive outcomes for risky children, youth and families.

Apply different theories and concepts based on your own professional experience and application by drawing on parts of the approaches that are relevant and proven to work when relating with your client. This is more effective when working with unique and intricate populations. (E.g. best practices are based on a group of knowledge such as Enhancement policy, legislation, Child, Youth and Family Enhancement Act (CYFEA), Youth Criminal Justice Act (YCJA), general laws that relate and effect family, Social Work Code of ethics with the added evidence based practice that is developed through the monitoring of outcomes).

Identify the influences that shape your perspective and create understanding and objectivity when hearing and supporting a client from their own perspective. One should reflect by analysing why he/she believes one way is better than the other. Is it because that’s the way I do it or is it because it is a proven healthy choice? By understanding those influences on the client’s perspective I can choose which theory benefits and how the outcome of applying a theory will affect the person served (e.g. narrative theory verses reality therapy).

Ask and understand when a client identifies their perspectives as you know how to approach them and advance their trust and relationship. Determine the areas and strengths that need improvement for the client and their family (e.g. Assessing Resiliency Questionnaire and Family assessment tool).  Based on these findings, determine the best approach to employ among the following models: general practice, eclectic model, psychoanalytical theory ‘talk therapy’, and social cognitive learning theory among others.

Conceptualize the theories as best practice and others as inferior to others. Assess the service needed, e.g. Assessing Resiliency Questionnaire and Family assessment tool. These would determine the strengths and areas needing improvement for the client and their family.  Based on these findings determines the best approach to employ (e.g. general practice model, eclectic model, psychoanalytical theory ‘talk therapy’, social cognitive learning theory).   In conclusion, what appears to work best and which ones seem to fall short is based on best practices as they are proven methods. Discovering and conveying theories when applied that are forward moving that do not result in futility.

  1. You should recognize that clear communication amongst the care teams directly influences the level of services provided to clients.  Develop some in-service training focused on perceptions in order to encourage staff to be mindful of their own perspectives and respect the perspectives of others as they interact.

Develop an instrument for Foster Families to offer feedback on case workers they have worked with to complement the feedback already gathered routinely from Case workers regarding Foster Families in order to gather an overall picture of service delivery.

Assess the comments gathered from feedback tools (completed by foster families and case workers) to identify areas of strength and weaknesses where improvements in service delivery need to be implemented  such as increasing compliance with conventional policy by caseworkers, regarding the distribution and placement of the packages.

Educate the staff on self- understanding giving them an insight on why one person is prompted by one event and not the other giving them the capacity to be developed and motivated. Self-awareness means knowing oneself at a deep level. This includes everything in us that is unconscious, undeveloped, repressed, and denied. Without this deep awareness of who we are, these ignored feelings can surface in actions later and cause conflicts. It enhances service delivery and the work environment by giving clarity to the differences each person comes with.  This improves motivation, cultivation of skill and development of opportunities for staff.

Implement affective strategies for continued self-awareness including giving opportunity for growth and awareness to staff and to self as frequently as possible to ensure clarity of perspective for better understanding and knowledge of other’s perspectives.

Educate others by informal verbal conversations, in-service forums, e-mail documentation or video clips, together with statistics and evidence base findings on understanding attachment and the effects of damaged attachments to ensure people who seem to be a lost cause, get that chance to be recovered, to be helped as they do not understand their brokenness.  Give them the key to heal their brokenness as this is a key to their success.

  1. Develop human services first from the religious belief to help others. Then gradually out of a need for societal support, when children were subjected to child labour, other families struggled to meet the needs of their families, and homelessness became more apparent. As industrialization and urbanization developed, the need for support for disadvantaged families through the changes was increased. Established human services educational options using charity workers and theoretical frameworks.

Participate in activities that restore the value of a just society by backing the legislative process as a part of approach, reduced the gap in the human service field.

Advocate for the rights of populations that may be marginalized by making sure those who qualify for government services have an access to them in a way that is fair to them and taxpayers. This also ensured that the services were delivered to those who need them most.

To better understand the changing needs of our persons served and to recognize those changes so we can change our services to suite the changing needs of the population we serve, gather statistical data on age, gender, family dynamics, culture, immigration and reasons for closure monthly, quarterly and annually.

Understand the different supports that interlink human service fields. One agency can support the person with housing problem, another with mental health and another with finance, yet another with parenting and advocacy, as well as one to assist with issues of addiction. It is imperative and crucial to have all these different agencies that meet particular needs, having them collaborate and interlink is crucial.

Recognize the need for homeless shelters, as it is well documented, and community stakeholders have come together to establish an action plan. Human services also play an important role that has evolved over time to help people of all races, ages, and gender to meet the basic needs to live a sustainable life.

  1. Create a functional strategy in relation to the policies applied within the SPEC Association. With regards to the management of people within, it guarantees achieving the departmental goals. This involves the review of staff’s job performance to ensuring they are adhering to the Association’s policy and procedures over service delivery, ethical conduct and professionalism.

Evaluate and revise the employee’s orientation binder on Family Support section annually to keep it current with the needs of the clients you serve. Introduce a process to engage a translator to enhance communication. 

Develop an in-service on self awareness and actualization to educate staff on how understand better their response to change of circumstances. Self awareness gives the staff the capacity to develop a disciplined use of self; this capacity surpasses self in the service of others with the ability to put aside one’s own traditions, culture, practices, values and bias. And support the person they serve in a way that would make them feel supported, and not what would make the staff feel supported. This intentional self-awareness practice is important in the ability to work professionally.

Advocate for competence that is based learning. This is achieved by seeking my staff and to attend relevant professional development training programs that are meant to gain further knowledge and skills to meet the population served.

Contribute to continuous professionalism within the Human service sector by seeking and expecting accountability, this is because we are an accredited body accountable to that professional body. We are required to adhere to standard of excellence in practice and service delivery criteria. Seek continued knowledge on new and better ways to advocate and continue to deliver services at a high standard of professionalism that is current with the needs of the populations we serve.

  1.  Ensure the utilization of Freedom of Information and Protection (FOIP) of Privacy Act by utilizing the consent for service and release of information, as agreed and signed before staffs are hired or a person served receives services. The reason for this is to protect the rights of person served and staff.

Display your personality as well as ethical standards and conducts professionally. Apply your knowledge of the Social Work Code of Ethic’s to your behaviours and attitudes that are based on the set of values that exceed the professional standards expected. Your should have integrity by exhibiting these consistencies in character and truths,

Initiate development of official documentation templates such as supervisory supports questionnaires for staffs, affirmation of confidentiality document that outlines ethics within the workplace. These reflect the SPEC association’s workplace code of conduct and social work code of ethics so that adherence to professional practice standards occurred more efficiently and effectively.

Demonstrate and promote positive values and ethics by exhibiting empathy and concern for other’s perception on a situation or a certain circumstance. By self knowledge and recognizing other’s feelings and views with comprehension, discernment and care, the goal is achieved. With a receptive mindset to new ideas and arguments, often unprejudiced, it allows for positive interaction and working relationships to develop and flourish.

Demonstrate ethical conduct in all interactions. Understand helping relationships by upholding professional ethics to effectively deliver a supportive helping relationship to persons’ served.

Through the knowledge of ethical standards of practice, seek and devour all understanding on ethical standards of practice, policies and procedures. This helps a person with the capacity to critically evaluate the determined areas that may need change so as to relate in a professional objective approach.

  1. Seek continually to understand the psyche of each staff by developing in-services on self awareness and self actualization to better understand one’s response to changes, thus, motivating and stimulating staff to work more effectively. Always endeavour to communicate with a high level of self-awareness. Understanding your personal communication styles and seeking to understand when in conversation with others optimizes good and lasting rapport with colleagues, staff and clientele.

Seek skill development by understanding yourself, your supervisory skills and thus, seek skills development. Also, identify situations where one will be most effective. This assists with intuitive decision making, and aids in stress reduction and motivation of others.

Always self-reflect. Reflection on actions done and review affects those actions that engage in a process of continued learning of a person.  Self-awareness helps in becoming more understanding and professional.

Be opportunistic by planning ahead of a service such as having role playing discussion with a youth, before actual meeting with that youth. Discuss and prepare for better practices and approaches.

  1.  Preserve peaceful correlation between what the policy dictates and how the service is delivered by regular evaluation of policy, procedures and guidelines. For better service delivery, utilize a forward moving method of implementing surveys and third party consultation about optimum service delivery structure and financial disbursement. This is done in order to guarantee flow and a forward moving autonomy.

Communicate SPEC policies by representing staff expectations and predicted outcomes regarding service delivery to the board since this would facilitate teaching opportunities with staff, and advising staff of changes so that staff can be collaboratively be involved.

Interpret policies and procedures to staff and clientele in order to equip them with the knowledge and understanding of how policy and procedures directly affect them. This ensures that the common goals and their achievement can be jointly established.

Apply framework that have shown benefits to staffs and customers as a tool to best integrate learning with practices.

Interpret policy by reading and delivering interpretation of policy to staffs and the clients. This is done because some policies are difficult to understand.  Interpretation should be done consistently.

  1. Create a learning plan with specific strategies to be achieved. This is done with an annual follow ups between staff and supervisor during the staff’s annual evaluation. This enables creation of accountability between staff and supervisor.

Advocate for financial backing that is needed for staff in identified training needs. This is achieved by presenting skill development opportunities with fee break-down to financial administrator. Enhance job satisfaction and development of staff as a major source of obtaining and maintaining a competitive advantage.

Strategically build up professional development opportunities during the management meetings. Always seek in house talents, free in-service opportunities that have staff present information gained from a workshop or conference they attended, and bring in training, such as Mental Health First Aid, to gain more opportunities for professional development.

  1.  Coordinate a writing campaign by drafting a letter to the appropriate ministry regarding the concerns in question. This brings clarity to those concerned and draws attention to issue demanding changes.

Frequently advocate and inform the interested stakeholders on happenings that affect them and advocate for collective actions, for instance, request attendance at a city council meeting or send an e-mail to our Member of Parliament or legislative assembly member. As a collective organisation, the objective is strengthened, the knowledge and efforts are combined to reach a common goal.

Always report legislation going before parliament and/or the senate to others to ensure a proper advocacy is done for or against revisions of the policy to alter the voting pattern. This is done in order to ensure public interest is considered in law changes or revisions.

Facilitate spreading knowledge and understanding on the laws and how particular changes in the laws affect every person. By using multi-media, direct mail, websites or in-person conversations, inform and educate others. It is always good to engage them in the importance of being politically informed.

Gather interest from all stakeholders, like the Foster families, to see if a local association is necessary, through a phone and mail campaign. The reason behind this is to be utilized as a vehicle to share concerns and collaborate on solutions.

Advocate for the people served. For example, if there is a need for affordable housing, support the person served by gathering relevant documents and accompanying them for appointment with the affordable housing agency. This ensures people’s served needs are securely met.

Represent a collective group of people at a meeting to describe the items requiring resolution or change, e.g. meeting with Children Services CEO, Office Manager and support supervisor to discuss items brought forward when a survey was distributed and completed by foster parents. Ensure that you come to resolution or an agreed upon change.

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