The scientific study of IT ethics has relatively short history. In reflecting on this, the purpose of the research paper is to evaluate how companies can integrate modern ethical practices in an IT organization by reviewing relevant peer journal articles that cover contemporary topics regarding the implementation of ethical IT solutions. Trying to bring together conceptually related constructs, the author composes a paper that evaluates the integration of ethical practices into an information technology organization, demonstrating thoughtful consideration of the ideas and concepts and providing new thoughts and insights relating directly to this topic. The author uses special resources, as both reasonable and valuable, but also not likely to occur in the near future the task and the constant infusion into the literature of new concepts and research findings. Although there are quite a great number of investigation papers on IT ethics, a new viewpoint will be essential for scholars and researches, who are working in this field of study.
The Importance of Ethics in Information Technology
IT ethics as a relatively new study, deals with finding and adaption proper courses of individual`s action in the process of IT operations. Its fundamental principals go deep into philosophy that is the methodology of all sciences. To be successful in any business, the leaders have to identify their main ethical principles and the proper course of action that can lead them to achieve their goals and needs. Ethics, itself, is a standard of human`s action regarding to special norms and values that people do constantly relating to their attitude to others, their well-being and happiness. Thus, we can identify one of the main principles of IT ethics: when the employees are happy, they make their customers happy. Ethics serves as a guide in development and deploying IT systems, management of information assets, considering the consequences that may occur.
Ethics applies to each customer and gives the opportunity for information technology business to interact with the clients providing appropriate behavior and strategy. Though money is the main reason of any business, those who neglect ethical principles can`t succeed (Downing, 2006, p.45). Good business ethics is an essential part which is a link of a chain in the interaction of business and individual purposes. There are many factors to consider in IT business when making money. First of all, the main factor is the way how people are dealing with each other in the process of their work. The researchers concluded, that business owners that use ethics rules, may get better results and incomes. Many global IT businesses get fines and lose their customers because they break ethical laws (Pai & Yeh. 2008, p. 682). Smooth and knowledgeable use of ethics norms and rules helps to customize the software to handle existing business process and accommodate the technology. Every time making an upgrade of software, IT specialists integrate with other systems and, therefore, other customers and operators have to keep in mind that ethical norms are essential in everything they are doing. The first thing IT operators and managements have to remember is how to make customers to adapt to new systems focusing on people, not only systems (.Raffa & Capaldo, 2007, p.10). When people realize the benefits of using ethical norms on personal level, then they will share documents, information, better reporting and decision-making. Thus, we come to the conclusion that IT process is not only money making, but also interaction between people that occur in everyday business performance.
What is the Right Thing to Do?
Ethics has a wide specter of use and none of the scholars can provide a discipline analysis to a particular case. Dealing with information technology professionals, ethical norms should apply to the selected case, answering the classical question: what is the right thing to do (Slaughter, 2006, p.903)? Focusing on people is, probably, the right answer to the main ethical question. The daily performance of information technology professionals include searching information, sharing information, increasing security of information, improving client service and protection, reporting the information, reducing file storage equipment, space and supplies.
While identifying and choosing the staff, it`s important to involve other employees of different ranks to participate, that would help to improve the business process and activate even less active individual. That is another example how to use IT ethics effectively in practice. Theoretical knowledge is nothing, if it doesn`t work in practice.
Creating pilot groups, where the right people can organize others to achieve business goals, is another important step in successful IT process. It may be reasonable to create these groups from people, who are getting the best feedback from the users and have high ratings and excellent personal and professional skills. Pilot groups have to cooperate with focus groups which may involve administration and high level representatives for better feedback from their customers. So, focusing on people is the right thing to do. Understanding people and process issues clearly distinguishes trust research to date and conceptualization of trust accepted by researches. Finally, by examining the results of people`s behavior and interaction working in the information technology, we came to the conclusion that the results are different from those working in other fields of industries (Agarwal, 2000, p.101).
Due to different research sources, quick changes in the environment due to information technology provide a closer interaction between leaders and employees that lead, in some cases, to conflicts that need regulation. Thus, ethics norms may help to overcome different undesirable situations, empower to take action and provide better organizational process
Our reading of special literature on the topic gives us assurance to consider that successful process of IT ethics depends on analytical abilities of business leaders and their employee. As required time and information are really hard to identify, organizations find out different strategic settings to succeed in high-velocity environments (Downing, 2006, p. 48).
Combining Information Technology with Skilled People
Information technology by itself doesn`t do much progress in work process, solve problems or create new jobs. Only combining the technology with skilled people who understand the goals and functioning of the system during everyday activities can lead to better working process, motivated employees, better productivity and profits. Therefore, realizing and supporting all those issues IT staff operating with the systems don`t neglect ethical norms of their behavior (Yue, ed.al, 2009, p.70). The researches have been studying this statement during past five-ten years and come to the conclusion that IT ethical norms do really exist and work during people`s interaction at work as well as in the routine life.
Information technology is ineffective and almost impossible without skilled and well-trained professionals according not only to the specification of their work, but also to ethical norms that should help in achieving their goals. Training users to manage new technology in information systems could be a great beginning, but not the only aim of the process. They must know not only how to search and save the documents, they should spend much time for training on how to use the software. Being comfortable at work place gives an assurance of self-importance and helps to affect individual`s progress while using new technology systems. Understanding one`s given role in the organization builds a conceptualization of trustful pattern of communication between peers working in IT industry. Going beyond the software, it`s worth mentioning the role of training that IT leaders don`t have to ignore, if want to achieve success in their business and have better perspectives in the future (Carlsson & Sawy, 2008, p.71).
According to Carlsson, S., & El Sawy, O. (2008, p. 231), organizations in IT business environments are facing rapid change in technology, demand competitions and regulation. Those who are responsible for high-quality decision making have to perform their activity in a fast and constructive manner not to be late with the time. Developments in information technologies require use the environment as a contingency variable. Here we focus on study of IT ethics in regards with how people interact and act in the daily performance. As stated above, focusing on the statement that team groups can be of the greatest importance while operating information systems, most important will be to understand the way of business performance and operating in high-velocity environments.
Management and Decision Making
The current thinking of management and decision making is rather important in information technology process. Focusing on IT ethics, the organizations and their leaders outsource entire business process, based on operational systems all over the world. Each IT organization usually has a number of partners outside the enterprise that collaborate with each other online, over the telephone or personally, and it becomes a common practice to learn norms of ethics of different international companies in order to understand their culture and preferences. For instance, providing business with Japanese company may differ from those in Germany, or any other Western-European country. Due to different cultures, geographical locations, historical and ethnical differences people can think and act differently. Operating in different IT environments requires the global thinking and deep knowledge of the subject. Managing any kind of process, decision making plans must be smooth and accurate due to the organization`s goals and specification. Communicating via IT infrastructures partners share information that come in the form of infrastructural data from a variety of digital infrastructures and people (Raffa & Capaldo, 2007, p.25).
As a rule, organizations using information technology need immediate decisions, that`s why people lead their efforts to deliver intensive business process getting ready for speedy decisions through the right management. Successful organizations and decision makers execute highly rational and analytic decision making in a short time period. Involving ethical norms in the process of decision making makes the process smoother and easier as well as using productive methods of management (Slaughter, 2009, p.300).
The IT manager has to weigh the requests of ethical norms with overall standards and organization`s specifications and instructions. Giving each department strictly what they need for better processes, lead to better understanding of IT ethics, reducing redundancy and maintaining the necessary level of information. Some studies suggest formal meetings for better management, while others propose to make decisions fast while evaluating extensive information. Thus, organization often face conflicting demands to make decisions fast what can lead to a set of definable tensions, such as: the need for analytical decision process and the need for quick decision; the tension around the need for action and the need for safest alternative mode of action; the tension between efforts to eliminate the digital divide with an organization and finding expedient ways to communicate through digital infrastructures (Downing, 2006, p.50).
The literature on the topic suggests various methods of the right decision making and successful management and organization, reviewing quantitative measures, different forms of modeling and stimulations, developing new alternatives, etc. management and decision making in IT ethics is a highly analytical process, which requires professional skills and knowledge. Successful organization of management let leaders and employee to adapt ethical norms at different organizational levels for effective decision making. According to Carlsson S. (2009, p. 73), there is a natural need of top managers to make fast decisions that makes a power to manage the process efficiently.
Overview different literature, we can come to the conclusion that IT ethics is an important tool to develop and validate the given research study. This paper will significantly extend our understanding of the phenomena along the number of dimensions and the behavior of users in regard with ethical norms that are of great importance in information technologies. Many scholars validate the influence of ethics on productivity and efficiency of their leaders and employees, making them complete, absolute and accurate. Using information systems in the external environment has to be highly analytical in order to succeed in any business. Ethics in line with findings in top management and decision making forms a key goal of information technology. Organizational attention and learning of ethics, thereby, shape the formation of new strategies and ideas. Ethics eliminate the separation of people, help achieve company`s goal and feel comfortable at work places.